Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Infiniti MedConnect website and any related online content, forms, scheduling tools, resources, or services we provide through this site (collectively, the "Website").

1. Purpose of the Website

The Website provides general information about Infiniti MedConnect's:

• Revenue Cycle Management (RCM) services
• Coding, billing, and audit services
• Remote Patient Monitoring (RPM), CCM, RTM, and related solutions
• Technology, consulting, and practice-support services

2. Not Medical or Legal Advice

Nothing on this Website should be interpreted as:

• Medical advice
• Legal, compliance, billing, or coding directives for patient care
• Instructions for diagnosing, treating, or managing medical conditions

Any healthcare-related information is generalized and should not be relied upon without consulting appropriate professional or regulatory guidance.

3. No Provider–Patient Relationship

Your use of this Website does not create:

• A provider–patient relationship
• A business relationship
• A contractual obligation

If you enter into a separate agreement with Infiniti MedConnect (e.g., BAA, service agreement, RCM contract, software contract), that agreement supersedes these Terms where applicable.

4. Permitted Use of the Website

• Attempt to access restricted portions of the system
• Interfere with the Website's functionality or security
• Use the Website to transmit harmful or malicious code
• Misrepresent your identity or affiliation
• Scrape, copy, or reproduce Website content without permission
• Use the Website in a manner that could damage our business, services, or reputation

Violation may result in suspension or termination of access.

5. Intellectual Property Rights

All Website content—including text, graphics, images, videos, logos, trademarks, service names, software, and design elements—is the property of E & E BUSINESS CONSULTING LLC DBA Infiniti MedConnect and protected under:

• U.S. federal copyright law
• Florida state law
• Trademark law
• International intellectual property agreements

You may not use, copy, reproduce, distribute, or modify any content without our express written permission.

6. Submissions & User Content

When you submit information through contact forms, scheduling tools, email links, or applications:

• You represent that the information is accurate and lawful
• You grant Infiniti MedConnect permission to use that information to respond to or process your request
• You agree not to submit Protected Health Information (PHI) through general web forms

PHI submitted by mistake will be safeguarded under HIPAA, but Website forms are not intended for transmitting clinical PHI.

7. SMS/Text Messaging Terms

By providing your phone number and opting in through our website, you agree to receive customer care-related or one-on-one communication text messages from Infiniti MedConnect regarding billing inquiries, account status, and related support.

• Message frequency varies based on your inquiries and account activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
• For help, reply HELP to any message, or contact us directly at 866-978-6334 or info@infinitimedconnect.com.
• Consent to receive SMS messages is not a condition of receiving any service from Infiniti MedConnect or any partnered healthcare provider.
• We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Carriers are not liable for delayed or undelivered messages.
• For details on how we handle your information in connection with SMS communications, see our Privacy Policy.

8. HIPAA & Business Associate Responsibilities

• Those services are governed by HIPAA
• A Business Associate Agreement (BAA) will be executed
• Secure, compliant systems—not the general Website—are used to handle PHI

The terms of any BAA take precedence over these Terms for PHI-related obligations.

9. Third-Party Links

• Accuracy
• Privacy practices
• Security
• Terms of use

Use third-party sites at your own risk.

10. Website Availability & Technical Issues

We strive to maintain uninterrupted access but do not guarantee:

• The Website will always be available
• The Website will be free of errors, viruses, or vulnerabilities
• That all features will work at all times

We reserve the right to modify, suspend, or discontinue any part of the Website without notice.

11. Limitation of Liability

To the fullest extent permitted by Florida and U.S. law:

Infiniti MedConnect is not liable for any damages arising from your use of this Website, including:

• Direct or indirect damages
• Loss of data
• Loss of revenue
• Service interruption
• Errors or inaccuracies in content
• Third-party actions or failures

Your use of the Website is at your own risk.

12. No Warranties

The Website is provided "as is" and "as available" without warranties of any kind, whether express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness

We do not guarantee any outcomes based on Website content.

13. Indemnification

You agree to indemnify and hold harmless Infiniti MedConnect, its owners, employees, and contractors from any claims, liabilities, losses, or expenses (including attorney fees) arising from:

• Your use or misuse of the Website
• Your violation of these Terms
• Your violation of any law or regulation

14. Privacy & Data Handling

Your use of the Website is also governed by our Privacy Policy, which describes:

• What information we collect
• How we use it
• How we protect it
• Your rights under Florida and federal law

By using the Website, you agree to our Privacy Policy.

15. Florida Law Compliance

These Terms comply with:

• Florida Statutes, Chapter 501 (consumer protections)
• Florida Information Protection Act (FIPA)
• Florida commercial contract principles
• Applicable federal laws when relevant

Any disputes will be governed by Florida law, without regard to conflict-of-law principles.

16. Dispute Resolution

You agree that:

• Any claim must be brought in Lake County, Florida
• You waive the right to a jury trial
• Disputes may be resolved through binding arbitration if mutually agreed upon

17. Termination of Access

Infiniti MedConnect may terminate or restrict your access to the Website at any time, without notice, for any violation of these Terms or for any reason deemed necessary for:

• Security
• Compliance
• Business protection

18. Changes to These Terms

19. Contact Information

For questions about these Terms, please contact: