This Privacy Policy applies to:

● Visitors to our website(s), landing pages, and online forms.

● Individuals who submit information to us online (e.g., contact forms, strategy-session requests, newsletter sign-ups, job applications).

This Policy does not replace:

● Any HIPAA Notice of Privacy Practices that may apply to patients.

● Any underlying Business Associate Agreements (BAAs) or service contracts between Infiniti MedConnect and healthcare providers or business clients.

When we receive information as a business associate or service provider to a healthcare organization, we handle that information in accordance with HIPAA, applicable state laws, and our contracts with that organization.

2. Information We Collect

We may collect the following categories of information when you use our website:

2.1 Information You Provide Directly

● Contact information 

● Account or portal information 

● Business information 

● Application / hiring information 

● Health-related context (limited) not to disclose sensitive medical details through general contact forms.

2.2 Information Collected Automatically

When you visit our site, we may automatically collect:

● Device and usage information 

● Analytics data 

● Cookies and similar technologies 

You can generally control cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect for the following purposes:

1. To operate and improve our website

○ Maintain, secure, and enhance site performance and user experience.

2. To respond to your inquiries and provide services

○ Respond to contact requests, schedule strategy sessions, send requested information, or onboard you as a client or partner.

3. To perform our business and contractual obligations

○ Provide revenue cycle management, billing, remote-care, and related services to healthcare organizations.

○ Fulfill obligations under our contracts and BAAs.

4. To communicate with you

○ Send administrative messages, service updates, and information about features, services, or changes to our policies.

○ Send marketing communications where permitted by law and your preferences.

5. To maintain security, integrity, and compliance

○ Monitor for security threats, investigate suspicious activity, and prevent fraud or misuse.

○ Comply with applicable legal and regulatory requirements, including Florida and federal law.

6. To support analytics and business insights

○ Analyze usage trends and measure the effectiveness of our marketing, outreach, and user experience.

We will only use your information in a manner that is compatible with the purposes described in this Policy or as otherwise disclosed to you at the time of collection.

4. Legal Bases for Processing (if applicable)

For visitors from jurisdictions that recognize “legal bases” for processing (such as the EU/EEA), we may rely on:

● Your consent (for certain marketing or optional cookies).

● Performance of a contract (e.g., responding to your request or providing services).

● Compliance with legal obligations.

● Our legitimate interests in operating and improving our website and services.

5. HIPAA and Protected Health Information (PHI)

When Infiniti MedConnect provides services that involve Protected Health Information (PHI) on behalf of a covered entity (such as a physician practice, hospital, or clinic):

● We act as a Business Associate under HIPAA.

● We enter into Business Associate Agreements (BAAs) that govern our use and disclosure of PHI.

● We implement appropriate administrative, physical, and technical safeguards to protect PHI, as required by HIPAA and applicable state laws.

Important:

● Our general website contact forms are not intended for detailed PHI. Please do not submit diagnoses, full medical histories, or other highly sensitive medical information through general web forms.

● PHI handled in connection with clinical services, RPM/CCM/RTM programs, or billing is protected by HIPAA and handled through secure systems, in accordance with our BAAs and internal policies.

6. How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

1. Service providers / vendors

○ With companies that help us operate our website and services (e.g., hosting providers, analytics providers, email service providers, CRM platforms, scheduling tools).

○ These providers are only allowed to use your information as needed to provide services to us and must protect it appropriately.

2. Healthcare and business clients (B2B context)

○ When you submit information in connection with a specific healthcare organization or as their representative, we may share relevant details with that organization to respond to your request or provide contracted services.

3. Legal and compliance purposes

○ To comply with applicable law, regulations, or legal process.

○ To respond to lawful requests and legal authorities.

○ To protect the rights, property, or safety of Infiniti MedConnect, our clients, patients, or others.

4. Business transfers

○ In connection with a merger, acquisition, asset sale, restructuring, or similar transaction involving Infiniti MedConnect.

5. With your consent

○ In any other circumstances where you have provided consent to share or disclose the information.

7. Florida-Specific Privacy and Security Practices

Infiniti MedConnect is based in Florida and complies with Florida law, including the Florida Information Protection Act of 2014 (FIPA), which sets standards for safeguarding personal information and responding to data security incidents.

Under FIPA and related Florida laws, we:

● Take reasonable measures to protect personal information from unauthorized access, use, or disclosure.

● Maintain appropriate administrative, technical, and physical safeguards for data security.

● Follow applicable breach notification requirements in the event personal information is accessed by an unauthorized party, including providing timely notice to affected individuals and, when required, to regulators.

If future Florida privacy laws (such as any digital privacy or consumer data rights legislation) become applicable to Infiniti MedConnect based on our size, activities, or data volume, we will update this Policy and our practices accordingly.

8. Data Security

We use reasonable and appropriate security measures designed to:

● Protect information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

● Limit access to personal information to those employees, contractors, and service providers who need it for legitimate business purposes.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

● Fulfill the purposes described in this Policy.

● Comply with legal, regulatory, and contractual obligations.

● Resolve disputes and enforce our agreements.

The exact retention period depends on the type of information and the legal/regulatory requirements that apply (for example, health information and billing records may be subject to specific retention rules).

10. Your Choices and Rights

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

● Access 

● Correction 

● Deletion 

● Restriction or objection 

● Opt-out of marketing 

We will respond to your request in accordance with applicable law. For security, we may need to verify your identity before fulfilling certain requests.

To exercise these rights or ask questions, please contact us using the information in the Contact Us section below.

11. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

● Remember your preferences.

● Understand how visitors use our website.

● Improve our content, navigation, and performance.

You can usually set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the website may not function properly if you disable cookies.

If we implement cookie banners or preference centers, those tools will give you additional control over certain categories of cookies.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services that are not operated by Infiniti MedConnect.

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13 through our general website.

If you believe we have collected information from a child under 13 via our site, please contact us so we can investigate and take appropriate action.

Clinical and billing activities for pediatric patients, where applicable, are handled through secure systems and subject to HIPAA and other applicable laws—not through general website forms.

14. International Visitors

Infiniti MedConnect primarily serves clients and practices within the United States. If you access our website from outside the U.S., you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors.

When we make changes, we will revise the “Effective Date” at the top of this Policy. Significant changes may be communicated through additional notices (such as a banner on our website or direct communication). Your continued use of our website after changes are posted means you accept those changes.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your rights, please contact us:

Infiniti MedConnect, LLC
 Attn: Privacy Officer
 PO BOX 2345 Fruitland Park FL 34731
 Phone: 866-978-6334
 Email: Support@infinitimedconnect.com

If you are a patient of a healthcare provider that partners with Infiniti MedConnect, you may also contact your provider for information on their own privacy practices and policies.